Terms & conditions

1.1 In these Conditions:

“Conditions” refers to the terms of sale and supply in this document. It also includes any special terms we agree on in writing with you, unless stated otherwise.

“Confidential Information” means any private details about our business, services, and affairs, including the Products. This includes all trade secrets and intellectual property, such as processes, methods, inventions, technical data, and know-how.

“Contract” means the agreement between you and us for providing services and/or products, which includes these terms.

“Force Majeure” means any event that neither party can control. This includes things like breakdowns of machinery, power outages, strikes, lockouts, industrial actions, or civil and military unrest.

“Premises” means the location where the products are to be installed and/or where the services are to be provided.

“Products” refers to the CCTV and other security equipment (including any instalments) that we will supply in accordance with these Conditions.

“Quotation” means the written estimate prepared by us and sent to you, detailing the Products and/or Services we will provide, the manner of provision, and the associated pricing.

“Sale Products” refers to Products that are not Service Products, with ownership intended to pass to you, subject to Condition 7.

“Service Products” refers to Products provided to you in connection with the Services but not sold to you, which remain under our ownership.

“Services” means the installation of the Products and/or the maintenance, security, and monitoring services we will supply under these Conditions.

1.2 The headings in these Conditions are for convenience only and do not affect their interpretation.

1.3 These Conditions represent the terms under which we, Mave Limited (company number 06782339), engage with you, our customer. They govern all interactions with you, and they exclude any other terms and conditions that may be suggested in connection with your order for the Products and/or Services.

1.4 No variation of these Conditions will be binding unless agreed in writing by us.

1.5 Our employees or agents are not authorised to make any representations regarding the Products or Services unless confirmed by us in writing. You acknowledge that you do not rely on any representations that are not confirmed in this manner. Advertising and promotional material issued by us do not form part of the Contract, nor do any statements therein constitute representations or warranties upon which you have relied in entering into the Contract.

1.6 If we waive any breach of the Contract, this should not be interpreted as a waiver of any subsequent breach.

1.7 Should any provision of these Conditions be deemed invalid or unenforceable, the remaining provisions shall continue to apply.

1.8 The Contract shall be governed by the laws of England.

2.1 We will submit our Quotation, which shall remain open for acceptance by you in writing for 6 months from the date issued. A Contract will come into effect only if you accept the Quotation in writing (without conditions or amendments) within this 6-month period. If you do not, the Quotation will lapse and will no longer be available for acceptance.

2.2 You are responsible for ensuring the accuracy of the description of the Products and/or Services in our Quotation and for providing us with any necessary information related to the Products and/or Services in a timely manner to enable us to fulfil the Contract as per its terms.

2.3 You may not alter the terms of our Quotation once it has been issued. Any attempt to do so will result in the Quotation automatically lapsing.

2.4 Once you have accepted a Quotation in accordance with Condition 2.1, you may not cancel any order for Products or Services unless we agree to the cancellation in writing and you indemnify us fully against all losses (including loss of profit), costs (including labour costs), damages, charges, and expenses incurred due to the cancellation.

2.5 You may not terminate any Contract for the provision of Services before the end of the period stated in our Quotation unless we agree to such termination in writing and/or you pay us the price we would have received under the Contract had it not been terminated, as well as indemnifying us against all losses (including loss of profit), costs, damages, charges, and expenses incurred as a result.

2.6 We reserve the right to make changes to the specification or packaging of the Products and/or the type of Services as necessary to comply with applicable safety or statutory requirements, or where such changes do not materially affect their quality or performance.

3.1 The price of the Products and/or Services will be as stated in the Quotation.

3.2 We reserve the right to notify you of a price increase for the Products and/or Services at any time before delivery or the commencement of Services to reflect increases in costs beyond our control, such as foreign exchange fluctuations, currency regulations, duty changes, significant increases in labour costs, or any delays caused by your instructions or failure to provide adequate information.

3.3 If we install any additional telecommunications lines (or similar) during the provision of Services, you shall:

(a) Ensure that such lines are used only as directed by us and as required for the provision of Services; and

(b) Indemnify us against any and all telephone installation charges, rental charges, and/or call charges incurred due to any breach of paragraph (a) above.

3.4 We reserve the right to charge additional fees if we or our personnel are called out to correct, maintain, or repair any damage to the Products caused by Force Majeure, or by any act or omission on your part, your agents, representatives, or employees, or due to any variation of Services or modifications to the Products at your request, at the following rates:

3.4.1 £60 per person for the first hour; and

3.4.2 £40 per person per hour thereafter, up to a maximum of £360 per day per person.

Any extra products or materials supplied in connection with these services will be charged at our applicable rate. All such charges will be invoiced and payable in accordance with Condition 4.

3.5 All prices quoted by us will be exclusive of value-added tax, which you will also be liable to pay.

4.1 We will invoice you for the price of the Products and/or Services on or at any time after the commencement of the Services (including installation of the Products). For Services provided over a period exceeding one month, we will issue interim invoices at reasonable intervals of not less than one month. If we are unable to perform the Services due to any fault on your part or that of a third party, we are entitled to invoice you for the price at any time after notifying you that we are ready to perform the Services (including installation of the Products) in accordance with the Contract.

4.2 You are required to pay for the Products and/or Services within 30 days from the date of the invoice, regardless of whether the installation of the Products has occurred or if ownership of the Products has not transferred to you, or if the Services have not been fully performed. Timely payment is essential to the Contract.

4.3 If you do not make any payment to us by the due date, we will have the right to:

4.3.1 cancel the Contract and/or reclaim the Service Products or suspend any further performance of the Services as appropriate;

4.3.2 allocate any payment made by you to any of the Products and/or Services (or to Products supplied or Services performed under any other contract between you and us) as we see fit, regardless of any allocation you may attempt;

4.3.3 charge you interest (both before and after judgment) on the outstanding amount at the maximum rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998, along with compensation for late payment as stipulated in the Act and related Regulations.

5.0 If the Contract between us pertains solely to the sale and purchase of Sale Products and not the provision of Services, the provisions of this Condition 5.0 will apply.

5.1 If Products are to be supplied in conjunction with any Services, including installation, the provisions of Condition 6 will apply.

5.2 Please note that The Company reserves the right to utilise refurbished or previously used equipment for all project installations. We guarantee the functionality of this equipment and assure you it is fit for purpose.

5.3 We will deliver the Products to the agreed delivery location.

5.4 Any delivery dates provided are approximate, and we will not be liable for any loss or damage resulting from our failure to deliver the Products on time, regardless of the cause. Delivery time will not be considered essential to the Contract unless previously agreed in writing. We reserve the right to deliver the Products ahead of the quoted delivery date with reasonable notice.

5.5 If we fail to deliver the Products for any reason not beyond our reasonable control or due to your fault, and we are found liable, our liability will be limited to the difference (if any) between the cost to you (in the cheapest available market) of similar Products to replace those not delivered and the price of the Products.

5.6 If you do not take delivery of the Products or do not provide adequate delivery instructions (for reasons not attributable to us), we may:

5.6.1 store the Products until delivery occurs and charge you for reasonable storage costs (including insurance); or

5.6.2 sell the Products at the best available price and, after deducting all reasonable storage and selling expenses, account to you for any surplus over the Contract price or charge you for any shortfall below the Contract price.

6.0 This Condition 6 applies to all Services we provide to you, including the installation of Products.

6.1 We will perform the Services at the times and locations agreed upon.

6.2 Any performance dates quoted for the Services are approximate, and we will not be liable for any loss or damage due to our failure to perform the Services on time, regardless of the cause. Timeliness of performance will not be considered essential to the Contract unless previously agreed in writing. Where feasible, we may perform the Services ahead of the quoted date with reasonable notice.

6.3 If we are unable to perform the Services due to your failure to provide the agreed facilities, utilities, and services necessary for us to do so, we reserve the right to charge you for the costs incurred. This charge will be subject to change to reflect our incurred costs and will be a minimum of £750 + VAT, payable as per clauses 4.2 and 4.3 of these Terms and Conditions.

6.4 If we fail to perform the Services for reasons not beyond our reasonable control or due to your fault, and we are found liable, our liability will be limited to the difference (if any) between the cost to you (in the cheapest available market) of obtaining substitute services from a third party and the price of the Services.

6.5 You must provide us, or our employees, agents, and representatives with all information reasonably required for the effective provision of the Services.

6.6 You must ensure that we, our employees, agents, and representatives have the necessary access to the Premises and facilities as requested, to enable prompt, proper, and safe performance of the Services.

6.7 As a company, we conduct individual risk assessments daily to ensure our staff work safely on your premises. We perform work at height and may consider ladder work acceptable and safe, assessed on a job-by-job basis. If your safety policy restricts or prohibits the use of ladders on-site, alternative arrangements may need to be made, such as MEWP, Cherry Pickers, or Scaffold lifts. In such cases, we reserve the right to charge you accordingly.

7.0 The risk of damage to or loss of the Sale Products will transfer to you upon delivery, or at the time we attempt delivery if you do not take delivery.

7.1 Ownership of the Sale Products will not transfer to you until we receive full payment in cash or cleared funds for the Sale Products and any other Products and Services we have agreed to provide for which payment is due.

7.2 Until ownership of the Sale Products transfers to you, you will hold the Sale Products as our fiduciary agent and bailee, and you shall:

7.3.1 (to the extent practicable) keep the Sale Products separate from your own and those of third parties, ensuring they are properly stored, protected, insured, and identified as our property; and

7.3.2 not sell, part with, or dispose of the Sale Products.

7.4 Until ownership of the Sale Products transfers to you (provided the Sale Products are still in existence and have not been resold or reprocessed), we reserve the right to request the return of the Sale Products at any time. If you do not comply, we may enter your premises or those of any third party where the Sale Products are stored to reclaim them.

7.5 You may not use any of the Sale Products as security for any debts while we retain ownership. If you do, all amounts owed to us will become immediately due and payable, without prejudice to any other rights or remedies we may have.

8.1 Title to the Service Products will remain with us at all times.

8.2 The risk of loss or damage to the Service Products will transfer to you upon supply or at the time we attempt to supply them if you do not accept delivery.

8.3 When we supply you with Service Products under the Contract, you shall:

8.3.1 use the Service Products only for their intended purpose and in accordance with any guidelines provided by us or others;

8.3.2 be responsible for any loss or damage caused by the Service Products and replace or repair them if required by us;

8.3.3 insure the Service Products to their full replacement value with a reputable insurer and provide a copy of the insurance policy upon our reasonable request;

8.3.4 notify us in writing of any significant loss or damage to the Service Products immediately;

8.3.5 not charge or encumber the Service Products or allow any lien to be created on them;

8.3.6 grant us access to the premises where the Service Products are located for inspection at reasonable times;

8.3.7 if required, allow us to indicate our ownership of the Service Products in any manner we choose;

8.3.8 keep the Service Products solely at the premises where we install them and not sell, assign, sublet, or otherwise dispose of them or any interest in them;

8.3.9 indemnify us against any claims made against us and all damages, costs, and expenses incurred as a result of third-party claims arising from the condition or use of the Service Products;

8.3.10 make any necessary alterations or modifications to the Service Products at your own expense if required by any statutory enactment;

8.3.11 be responsible for any loss or damage to the land or buildings to which the Service Products are affixed, whether caused by affixation or removal, and indemnify us against any claims related to such damage.

8.4 Upon termination of any Contract for any reason, you shall promptly return the relevant Service Products to us or provide us immediate, unrestricted access to the premises where they are located to enable us to reclaim them in the same condition as supplied, indemnifying us against any loss resulting from your failure to do so.

9.1 Subject to the conditions outlined below, we warrant that the Products will be of satisfactory quality at the time of delivery and that the Services will be provided with reasonable care and skill.

9.2 Nothing in these Conditions is intended to exclude our liability for any death or personal injury resulting from our negligence.

9.3 Subject to Condition 9.2, we will not be liable:

9.3.1 under the warranty in Condition 9.1 (or any other warranty or guarantee) if any part of the price for the Products and/or Services is not paid by the due date;

9.3.2 for any defect in the Products or failure to provide satisfactory Services arising from any specifications you provide;

9.3.3 for any consequential loss or damage (including loss of profit) resulting from the supply of the Products or their use or resale, or the provision of Services, whether caused by our negligence or otherwise;

9.3.4 for any delay or failure to perform our obligations if such delay or failure is due to causes beyond our reasonable control;

9.3.5 for any failure to provide Services due to your inadequate fulfillment of these Conditions, particularly Conditions 6.4 and/or 6.5;

9.3.6 for any loss or damage to the Service Products if you breach your obligations under clause 8.

9.4 Except as expressly provided in these Conditions, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

9.5 You must notify us within 7 days of delivery (or, if a defect or failure was not apparent upon reasonable inspection, within 7 days after discovery) of any claims regarding defects in quality, quantity, or condition of the Products or their failure to meet specifications, or within 7 days of the completion of the Services for any claims regarding defects in the Services. If you do not notify us accordingly, you shall not be entitled to reject the Products or Services and will be obligated to pay the price as if they were supplied in accordance with the Contract.

9.6 If a valid claim arises regarding any of the Products or Services due to a defect in quality or failure to meet specifications, we reserve the right to replace the affected Products or remedy any defective Services at no cost to you, or, at our discretion, to refund the price paid for the Products and/or Services (or a proportional part of the price). Beyond this, we will have no further liability to you.

9.7 It is important to note that the Products and Services are not designed to eliminate risk to you or any other individual, property, or premises. Specifically:

9.7.1 We do not guarantee that the Products or Services cannot be bypassed, compromised, neutralized, or rendered inoperative by unauthorized individuals, including trespassers, intruders, or even your employees, agents, or representatives, or due to events beyond our control such as Force Majeure. We will not be liable for any loss or damage resulting from such incidents.

9.7.2 The Services do not include the provision of personnel at the premises where the Products are installed and are limited to risk monitoring. We will not be liable for any loss or damage incurred by any person following our notifications to emergency services or authorized keyholders regarding any circumstances.

9.8 You are fully responsible for insuring the premises and all items located there. We will not be liable for any loss or damage to property due to your failure to maintain adequate insurance.

9.9 In addition to the above, you must ensure that you have product, employer’s, and public liability insurance policies in place for the premises, adequate to cover:

(a) any employees, agents, or representatives of ours who may attend the premises to perform Services or manage the Products; and

(b) any loss or damage to our property (including the Products) left on the premises.

9.10 Regardless of other provisions, you agree to indemnify us against any loss, liability, costs, damages, or expenses we may incur due to any injury or death of our employees, agents, or representatives while on the premises, or due to loss or damage to our property (including the Products) at the premises.

10.1 This condition applies if:

10.1.1 You enter into any voluntary arrangement with creditors or become bankrupt or go into liquidation; or

10.1.2 A receiver or administrator is appointed over any of your property or assets; or

10.1.3 You cease business operations; or

10.1.4 We reasonably believe that any of the above events is imminent and notify you accordingly.

10.2 If this condition applies:

10.2.1 We may cancel the Contract and/or reclaim the Service Products or suspend any further deliveries of Products and/or Services without liability to you;

10.2.2 If Products have been delivered or Services performed but not paid for, the price shall become immediately due and payable, regardless of any prior agreements;

10.2.3 You must return the Service Products immediately and grant us access to the premises to retrieve them.

11.1 You may not assign the Contract or any rights under it without our prior written consent.

11.2 We may, at our discretion and without prior notice to you:

1. a) Assign, transfer, or otherwise dispose of our rights under any Contract; and
2. b) Delegate, subcontract, or outsource any or all Services (or parts thereof) to any person as we see fit at any time.

12.1 All documents and materials provided by us during the delivery of Services remain our property unless otherwise agreed in writing.

12.2 All specifications, photographs, illustrations, and other materials produced by us in connection with the Products or Services, including weights, measurements, and technical details, are for identification purposes only and are approximate. We will not be liable for any loss suffered due to reliance on these details.

13.1 Any notice under these Conditions should be delivered by hand or sent by first-class post to the addressee’s usual address or registered office, or to any other address in Great Britain that the recipient has notified for this purpose, or sent via facsimile.

13.2 Notice shall be considered received:

13.2.1 24 hours after being sent by first-class post;

13.2.2 On the day of hand delivery;

13.2.3 At the time of facsimile transmission.

14.1 We will not be in breach of the Contract or liable to you for any delay or non-performance of our obligations due to an event of Force Majeure, and the performance time will be extended accordingly.

14.2 If a Force Majeure event lasts for more than 2 months…

Website Usage Terms & Conditions

The use of this website is governed by the following terms:

15.1 The content of this website is for general information and may change without notice.

15.2 Neither we nor any third parties guarantee the accuracy, timeliness, performance, completeness, or suitability of the information and materials on this website for any specific purpose. You acknowledge that such information may contain inaccuracies, and we exclude liability for any such inaccuracies to the fullest extent permitted by law.

15.3 Your use of any information or materials on this website is at your own risk, and we will not be liable. It is your responsibility to ensure that any products, services, or information available through this website meet your specific needs.

15.4 This website contains material owned by or licensed to us, including design, layout, and graphics. Reproduction is prohibited except as permitted by the copyright notice that is part of these terms.

15.5 Trademarks not owned or licensed by the operator are acknowledged on the website.

15.6 Unauthorized use of this website may result in a claim for damages and/or criminal charges.

15.7 This website may include links to other websites for your convenience. We do not endorse these websites and are not responsible for their content.

15.8 You may not create a link to this website from another site or document without our prior written consent.

15.9 Your use of this website and any disputes arising from it are subject to the laws of England and Wales.